Privacy Policy for Rawasi Al-Amal Store

Welcome to Rawasi Al-Amal Store, and thank you for trusting us. We look forward to serving you always.

Rawasi Al-Amal Store respects the privacy rights of all its customers, which is why we have drafted this policy to include all the assurances we provide regarding data collection and usage. This policy also outlines the data we collect, how we manage and use it, and considerations regarding its disclosure, as detailed below.

1. Definitions

In this policy, unless the context requires otherwise, the following terms shall have the meanings indicated:

  • "Rawasi Al-Amal Agency" or "Rawasi Al-Amal" or "the website" or "We" or "the first-person pronoun" or "the possessive pronoun": Refers to the website https://rawasystore.sa/
  • "User" or "Customer" or "You" or "the second-person pronoun": Refers to the person who visits the website, uses it, registers an account on it, or enters into this agreement or any of its sections, whether they are a customer or otherwise.
  • "Customer": Refers to any individual or legal entity (institution, company, any business or non-business entity) that requests to purchase our services or products online through the website.
  • "Our Services": Refers to design and printing services, including paper prints, posters, and other related design and printing services that we offer to our customers.
  • "Our Products": Refers to our products including paper prints, posters, designs, and other related products that we offer to our customers.
  • "The Laws": Refers to the regulations and laws in force in the Kingdom of Saudi Arabia.
  • "The Policy": Refers to this document, including the terms and conditions it contains.
  • "Personal Data": Refers to all the data collected about the user during registration, use of the website, or during payment requests for products or shipping, or any data provided by the user at any time.
  • "Usage Data": Refers to all computer or mobile phone data related to the user, collected automatically when using the website.
  • "Data": Refers to both personal data and usage data as defined above.

2. Data We Collect About You

Rawasi Al-Amal may collect and process certain data about you, as follows:

  • Account registration data including your mobile number and email address.
  • Data you provide when registering or making a purchase (such as the purchase of our services or products, payment requests, or shipping requests) through the website, including, but not limited to, first name, last name, email address, phone number, address, country, province, city, postal code.
  • Data you provide as content for designs and services you request from us through the website, such as business cards, identification labels, certificates, etc.
  • Personal data you provide when communicating with us via the website for any reason.
  • Data you provide when requesting returns or exchanges for products purchased through the website, according to our return policy.
  • Personal data you provide to benefit from promotions offered by us through the website.
  • Personal data you provide when reporting an issue you encountered while using the website or during your purchase request.
  • Data you provide when reporting an issue with the website.
  • Data you provide when contacting us or our customer service for any reason.
  • Data you provide when rating the services received from our website.

3. Cookies Policy

Cookies are small text files stored on your computer when you visit the "Rawasi Al-Amal" website. These files are not programs and do not contain viruses or spyware. Cookies are used for the following purposes:

  • Providing information: Some cookies used by us help identify errors and fix them on the website.
  • Helping you find the information you need when using the Rawasi Al-Amal website.
  • Remembering the pages and forms you view during your visit to the Rawasi Al-Amal website.
  • Improving the website experience each time you visit or place orders.
  • You can change your cookie preferences by accessing the settings on your device.

4. Limits of Using Your Personal Data

We are always committed to protecting your privacy, and we use your personal data for the following purposes:

  • Enabling you to purchase our services and products and use them optimally, ensuring the best experience.
  • Assisting us in executing the designs and works we provide to the client based on their request.
  • Processing the data you provide through our services, such as verifying that your email or phone number is active and owned by you.
  • Delivering services and products to you and contacting you to confirm your location and track the delivery process.
  • Communicating regarding our return policy and processing your return request.
  • Responding to questions, complaints, and inquiries from you.
  • Receiving your feedback and ratings for the services and products you received from our website and responding accordingly.
  • Processing your responses to any surveys presented on the website that you participated in.
  • Providing information about products and services you requested from our website.
  • Providing information about products and services we believe may interest you, including special offers and bundles.
  • For internal purposes like improving our services.
  • Customizing content, recommendations, and advertisements provided by us and third parties, whether within the services or elsewhere on the internet.
  • Managing and processing promotional offers we present on the website from time to time according to our offers and bundles policy.
  • Contacting you regarding government communications or, at our discretion, regarding changes to our privacy policy, terms of use, or any other policies.
  • Compliance with regulatory and legal obligations.
  • For the purposes disclosed at the time you provide your information, with your consent, and in accordance with this privacy policy.

5. Data Protection Guarantees

  • The website is committed to not using your personal data for unauthorized or inappropriate purposes, whether for payment or otherwise, with any third parties unless required or permitted by applicable laws and regulations or with prior written consent from the user.
  • The website commits to taking reasonable steps to ensure that your personal data and related records are securely protected in a manner appropriate to their importance.

6. Disclosure of Your Personal Data

  • You acknowledge and agree that the internet is not 100% secure, and the confidentiality of your data cannot be fully guaranteed.
  • We commit to not disclosing or using your confidential data in any way that contradicts your privacy rights, within the limits permitted by law.
  • We reserve the right to allow our employees and designers to access your personal data only for the purpose of providing services.
  • We may disclose your personal data to third parties:
  • Rawasi Al-Amal collaborates with the "Salla" e-commerce platform, which provides hosting, technical support, and logistics services for the website, ensuring the secure storage and sharing of data.
  • Rawasi Al-Amal works with other services where some of your data may be shared with third-party partners for delivery, receipt, and mapping services, as well as technical support.
  • If we sell the assets of Rawasi Al-Amal or enter into a partnership, your data may be disclosed to the buyer or new partner.
  • If we are required to disclose your personal data to protect rights, property, or the safety of Rawasi Al-Amal or our employees or others.
  • We may disclose your personal data to comply with legal or contractual obligations, as follows:
  • If required to disclose your data for compliance with any legal obligations or to enforce or apply our terms and conditions or any other agreements.
  • If required by a court order or decision from the competent judicial or public authorities.

7. Confidentiality of Store Information

  • We aim to maintain the confidentiality of user information and adhere to this privacy policy.
  • However, since full security cannot be guaranteed online, Rawasi Al-Amal advises users to maintain the confidentiality of their information and refrain from sharing any details they deem critical.
  • Rawasi Al-Amal protects user information through certain servers secured under electronic protection systems. However, due to potential risks like hacking or viruses on the internet, Rawasi Al-Amal recommends that users protect their information carefully.

8. Modifications

  • We reserve the right to modify this policy at any time.
  • You will be informed of any modifications once they are published on the website.
  • By continuing to use the website, you agree to the modifications and updates we have made.